General Terms and Conditions & Tariffs provisions
Temporal range of validity
The ski passes are valid during the respective operating hours of the mentioned ski areas, at the longest however from about the beginning of December to approximately mid-April.
The announced starting and end dates of a season are not to be considered as fixed and depend upon several circumstances, such as the weather or due to snow condition etc. Therefore, there is no right to a refund or extension of the ski pass even if the season starts later or ends prematurely. In the early and off season, limited lift and piste availabilities are to be expected, especially due to weather conditions.
We reserve the right to close individual or all lifts or slopes due to external influences in the event of technical difficulties, storms and special weather conditions, lack of snow, danger of avalanches, interruption of operations (for whatever reason), suspension of operations due to weather conditions, etc., as well as in the event of imminent overcrowding, or to make a quota or suspend the sale of ski passes.
In all such cases there is no right to a refund.
Expiry of validity
Days not used lose their validity and are neither refunded, replaced nor credited.
Transferability and exchange
Ski passes are not transferable and must be presented within control zones when requested.
Subsequent exchanges, extensions or postponements of the period of validity are not possible.
Refund
There is no legal right to a refund. Any refunds after sports accidents are only granted as a gesture of goodwill. We therefore reserve the right to refuse refunds without stating any reasons. It is in any case mandatory – in case of such a gesture of goodwill after sports accidents – to immediately deposit the ski pass of the injured person at one of our cash desks and to present a medical certificate from a local doctor or hospital by the third day at the latest after the sports accident. For these refunds granted as a gesture of goodwill the chargeback modalities determined by us apply.
Regarding day passes no refund is - without any exceptions - possible, even in the event of an injury.
Loss of ski passes/season passes
There is no replacement for lost or forgotten ski passes.
The loss of a season pass must be reported to one of the sales points. A replacement pass will then be issued for a processing fee of EUR 10.00 plus the deposit fee for the KeyCard of (currently) EUR 2.00.
Misuse
Any misuse of a lift pass, including its use by third parties, results in its immediate confiscation without compensation. Furthermore, an administration fee of EUR 200.00 plus the standard rate of a daily pass will be charged; the right to file a criminal complaint is also reserved.
Conditions of carriage
The general conditions of carriage of the respective cableway installations are announced by a written notice accessible to the clients.
Liability
The holder of the pistes is not liable for damages caused to a guest because of the misconduct of other guests.
In case of particularly reckless and dangerous skiing, as well as in case of disregard of barriers or other instructions the ski pass can be withdrawn. This measure is especially taken to protect other guests.
As we are concerned about your safety, we would kindly ask you to observe the FIS-rules for conduct.
Ski bus
The ski buses can be used for free according to the regulations of the respective skiing area. There is no free ski bus service between the ski regions. Buses and trains are operating on a regular basis between some villages. The current timetables is published here: www.oebb.at
General information
The services you are entitled to use after buying a ski pass are provided by legally independent companies. The company selling the ski pass is only acting as a representative for the other entrepreneurs.
Therefore, only the company in whose (ski) area an incident might occur is obliged to provide the individual services and is responsible for damages in case of an incidents. Contractual claims (e.g. arising from piste safety or transport) can therefore only be claimed from the company in whose (ski) area the incident occurred.
Night skiing
The regulations of the respective company apply. Transport for night skiing and night tobogganing is - in principle - not included. A separate tariff applies also for special night rides.
Deposit fee for KeyCard
Ski passes are usually issued on electronic data carriers (KeyCards) for a deposit fee of (currently) EUR 2.00. We are taking back intact, functional and reusable KeyCards of the current winter season at our cash desks. Please note that - due to technical reasons - no return can be guaranteed for older KeyCards.
For ski passes issued with a validity period of up to 2 days, no deposit is charged. Hence, a reimbursed is not possible.
Compliance with official health and safety measures
Compliance with any official health-related safety measures prescribed by the authorities for users of our ski resorts (e.g. to contain a pandemic) is solely your responsibility. If you are unable or unwilling to comply with the mandatory health-related safety measures to be observed by you (e.g. proof of vaccination or testing, wearing a mask, social distancing rules, etc.), no carriage can take place. In this case, you are not entitled to any (pro-rata) refund of the costs paid by you.
Data protection
Personal related data will only be stored to the extent necessary for the fulfilment of the contract. For service purposes, photos of season passes are stored according to the legal requirements for preservation.
It is to be noted that - for access control purposes - a reference photograph is taken of some owners of ski passes the first time they pass through an access control equipped with a camera ("Photocompare"). This reference photo is compared by the ski lift staff with other photos taken each time once an access control equipped with a camera is being passed. The reference photo is deleted immediately after the ski pass has expired; the other photos are - at the latest – being deleted 30 minutes after passing through such an access control.
Please note that it is also possible to purchase ski passes that are technically configured in such a way that no photo is taken when passing through such an access control. In this case (random) checks by the ski lift staff must be expected.
In the event of a rescue mission, personal data may be collected for processing and documentation purposes.
Latest update: September 2026
T&CS per PDF download